We ask that you read our terms and conditions. These are set out in order for us to maintain a high
standard of service, to ensure your safety and to set out a clear, legal contract.

Site Information and Safety

Please be aware that Hadrian’s Wall Campsite is a rural campsite, and our pitches are set on tiered
levels. Many of our pitches are accessed by gravelled roads on a small slope and/or steps. Loose
gravel may be slippery at times therefore care is needed at all times. The grass pitches may be
uneven and when tents are pitched there are tent pegs that can be a trip hazard. Therefore, during
your time with us you will need to be aware and ensure that you are able to take the extra care
that’s needed on moving around the site. For example, wearing appropriate footwear.

Our site is small and compact. Vehicles including motorhomes, campervans and caravans use our
small roads around the site. If you are driving, we ask that you keep your speed down to a minimum
Children will need to be supervised, and we recommend that they do not use bikes/scooters around
the site roads.

If you have any concerns about your safety as a result of the above, we recommend that you discuss
this with us and that you consider your booking very carefully.

Dark skies/ nighttime safety
For our guests to appreciate the dark skies, we have very limited lighting on the site, just at the
shower block. You will need to bring a torch to walk around the site at night and you will need to
take extra care of the gravelled/uneven areas and steps. We can lend torches to guests and have
torches for sale in our shop.

If you have any concerns about your safety as a result of the above, we recommend that you discuss
this with us and that you consider your booking very carefully

Safety of boundary walls and fences
The walls and fences around the site are there to form a boundary to our site and areas around the
site. They are not built for people to climb on them. There are local footpaths which can be and must
be accessed by leaving the site via the main entrance gate. They must not be accessed by climbing
over the walls and fences. We cannot take responsibility for injuries incurred as a result of climbing
over or on the campsite fences/walls.

Children need to be closely supervised to ensure that they are aware of the above and to ensure
their safety
If you have any concerns about your safety as a result of the above, we recommend that you discuss
this with us and that you consider your booking very carefully

Booking terms
Once your booking is made, we will send you an email to confirm. Booking and payment of your
initial payment is considered the establishment of a legal contract between you and Hadrian’s Wall
campsite.

The size of your tent/caravan/motorhome will be recorded on booking and will determine the type
of pitch on which you are placed. If your unit is deemed to be bigger than stated on your booking
and the pitch allocated is not suitable, we will do our best to find an appropriate alternative pitch. If
no pitch is available, we reserve the right to cancel the booking without refund. If an alternative,
more expensive pitch is available, we will charge any additional cost that may be required

We will do our best to accommodate any requests regarding pitch choice but we may not always be
able to do so. The weather will dictate the ground conditions and we may need to change the type
of pitch booked if a pitch is not useable.

The maximum occupancy of a tent/caravan/motorhome should not exceed the stated number on
booking. Should this occur we reserve the right to charge the additional appropriate cost or to ask
the additional party members to leave the site

Only 1 car per pitch is permitted. The car can be parked next to the tent but if the condition of the
ground does not allow that we will ask you to park in a suitable place as near to the pitch as possible.
It may be possible for you to bring a maximum of 1 additional car per pitch but this will need to be
pre-arranged and an additional payment will be required. We reserve the right not to allow
additional cars to park on our site

If you have booked a tent/caravan pitch and the vehicle you are using to travel in is a van rather than
a car, you must inform us as you may not be able to park this on the pitch with you. If this is the
case, you will need to park on our car park

We do not offer a car parking service. If you wish to park in our car park prior to the arrival time or
after departure time, we may be able to allow this but there will be a parking charge of £5 per
vehicle. We also reserve the right not to allow this. There are car parks nearby that we can
recommend. Please ask

Group bookings
We may accept large group bookings (at our discretion) but we ask you to contact us to discuss your
booking to ensure that you are fully aware of our campsite rules and to ensure that our site is the
right site for your holiday needs. We are not a party site and if you are part of a large group, we ask
that you respect other guests and we reserve the right to ask you to leave if you are in breach of our
camping rules

You may be asked to leave the site without refund if you are part of a non-declared group i.e. you
have booked pitches individually under different names and have not discussed this with us at the
time of booking

We do not accept stag or hen parties

Payment
We will require an initial payment of 50% of the total booking fee when you book. The balance is
due 4 weeks prior to arrival. If you are booking less than 4 weeks prior to your arrival, full payment is
due

In the event a balance remains unpaid after the 4-week period stated above, we will remind you by
email. If you fail to make the relevant payment within the time requested on the email, we’ll assume
you want to cancel your booking. The cancellation by you within 4 weeks clause outlined below will
apply

Cancellation/Refunds
Cancellation by you
We realise that people’s plans can change and there may be a need to cancel.

If you cancel your booking up to 6 weeks prior to arrival we will refund your full payment minus a 5%
admin fee

If you cancel your booking between 6 and 4 weeks prior to arrival we will refund 50% of the full
balance minus a 5% admin fee

If you cancel with less than 4 weeks’ notice, we cannot offer a refund
We may be able to offer an alternative date withing the same year of your date of stay i.e. by 31st
December of the year of the date of stay but not during mid or high season

If you choose to arrive later than your planned arrival date or leave us earlier than your planned
leaving date, we are unfortunately unable to offer any refund and full payment for the booking will
be required.

The cancellation rules apply for all reasons of cancellation including where you cancel your booking
for any reason outside of your control including inclement weather and illness or illness of family
members

Cancellation by Hadrian’s Wall Campsite
In very rare circumstances we may need to cancel your booking if we are unable to provide a safe
environment due to severe weather conditions, ill health, fire, pandemics, flooding or any other
circumstances beyond our control. In such circumstances, your full payment will be refunded or you
may transfer your booking to a later date

We are not liable for any refunds or expenses you incur in the event we are prevented from fulfilling
your booking as a result of circumstances beyond our control. Such circumstances shall include (but
not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster,
epidemics, health risks or such similar events (“Force Majeure”).

WE STRONGLY RECOMMEND THAT YOU HAVE ADEQUATE HOLIDAY INSURANCE TO COVER THE
EVENT OF CANCELLATION

Arrival/Departure
You can arrive at your pitch from 1pm onwards (or 2pm if you are in a glamping unit) There will be nobody in reception to check you in
prior to this time as all staff will be carrying out other duties to prepare the site for incoming guests.

Final arrival time is at 8.30pm (unless arranged in advance). This is to ensure consideration for, and
to avoid disruption to, other campers. We are aware that situations outside of your control happen
and we will do what we can to accommodate you if you inform us of your late arrival but we do
reserve the right to refuse admission without refund should you arrive late without prior
arrangement

On the day of your departure, please leave your pitch by 11.30am or by 10am if you are staying in
the glamping units

Wi-Fi
Hadrian’s Wall Camping and Caravan Site is in a rural location and Wi-Fi speeds can vary. We do not
guarantee that Wi-Fi will be available at all times during your stay and we do not accept any liability
for any losses that may occur as a result of no or inadequate Wi-Fi

Age policy

We do not accept bookings from anyone under 18 and any group of under 18s must be accompanied
by at least 1 adult of 18 years or older.

We reserve the right to ask you to leave if you are in breach of this rule and of our general camping
rules

We do make an exception for Duke of Edinburgh groups but we do require an adult to be a point of
contact and who will have overall responsibility for the event.

Site care and cleaning
We will clean facilities and empty rubbish bins daily. We ask that you clean up after use of the
communal areas (showers, toilets, washing up areas) and report any problems to us. Please keep
your pitch or accommodation clean and dispose of litter in the bins provided during your stay and
when you leave

Open fires/BBQs
We know how great it is to have an open fire while you’re camping but because of the way that our
site is set out, in the interest of guest safety, we cannot allow open fires other than those in fire pits
that are well off the ground

You are welcome to bring BBQs provided they have legs and stand off the grass.

We reserve the right not to allow the use of firepits or BBQs should we deem them to be unsafe due
to weather conditions e.g. high winds or very dry, hot weather

Please be responsible, ensuring the BBQ/fire pit fire is contained and always attended and ensuring
that you dispose of the cooled down ash responsibly. Please familiarise yourself with the fire points
around the site. We cannot be held responsible for any damage or injury due to negligence or lack
of care when lighting a BBQ/fire pit. We do not allow disposable BBQs as they kill our grass and are
bad for the environment

Noise
Our aim is to provide a peaceful environment for our guests to enjoy. Quiet time is from 10.30pm to
8am. We do not allow amplified music or loud partying that will disturb the other guests and
neighbours. Anyone creating a nuisance or disturbing the peace will be asked to leave immediately
without refund

No smoking/vaping policy
Smoking and vaping are not permitted in any indoor space including the bunk barn, reception/shop,
facilities block, washing up area. If you smoke/vape outside please be mindful of others around and
dispose of cigarette butts in an appropriate and tidy manner

Dogs
Dogs are welcome on site. We have a policy of 2 dogs per pitch. Please keep your dogs on a lead and
clean up mess, disposing of it responsibly. There are fantastic walks around for your dogs but please
be mindful of the local livestock and keep dogs on a lead when needed.

We reserve the right to
terminate a booking if owners do not adhere to our policy regarding dogs and if dogs persistently
cause disturbance.

Pond
We have a small pond at our campsite. We do not supervise the pond and it is your responsibility to
supervise children at all times near the pond.

Rubbish
We have provided bins on the site which are clearly labelled. Recycling is very important to us. Our
waste collector (Northwest Recycling) recycles the rubbish at their depot so all rubbish can be placed
in our general bins apart from glass. Please dispose of glass in the bin provided. We ask that you
consider your waste management carefully for the sake of the environment. Please do not dispose
of your bulky items such as unwanted tents, chairs, BBQs, mattresses at our bins. Our waste
collectors do not take these and they are costly to dispose of financially and for the environment

Lost/stolen/damaged property
We cannot be held responsible for any lost, stolen or damaged property. If you know you have left
something at the campsite when you return home, we will try our very best to return it for the cost
of the postage if this is a feasible option.

Negligence
Guests will be held responsible for any damage on site caused by negligence. Any damages must be
reported as soon as possible and you will be responsible for the costs of repair or replacement.

We reserve the right to terminate a booking and ask guests to leave the campsite without refund
if our terms and conditions and/or site rules are not adhered to.

Please contact us if you have any questions or concerns about our terms and conditions