Our privacy policy

Rhywbeth Newydd Cyfyngedig, trading as Hadrian’s Wall Campsite (“we”, “the company” “Hadrian’s Wall Campsite”) are committed to ensuring that your privacy is protected and we will only use the information you provide us when using our website or when making a booking in accordance with the information set out in this policy. This policy is effective from 1^st November 2021.

Please read our policy carefully and if you have any questions or concerns about our privacy practices, please do not hesitate to contact us via phone or email.

What information do we collect?

We will collect the following information

              Name

              Telephone number

              Email address

              Postcode

Other information required to process the booking appropriately including known disabilities or access requirements

Feedback and testimonials about your stay, including photographs

How do we use your information?

We require your personal information in order to understand your needs and requirements so that we can provide you with the best and most efficient service. The information is used in the following way

              To properly process your booking

              To keep business and account records

We may from time to time email or phone you with information on events and offers. You will always have the option of opting out of further emails at any time

We may from time to time contact you (via email or telephone) for research and development purposes, asking for feedback and information on your experience at the campsite

How do we store your personal information?

Your security is very important to us and we have put in place physical, electronic and managerial procedures to safeguard your details and to comply with General Data Protection Regulations 2018

We will never pass your information on to third parties unless we have your specific permission to do so or we are required to do so for legal reasons.

We do use a booking agent who have various data information stored for the operation of our business. This means your personal information will be held on record with them.

We use google analytics to gather statistical information about visitors to our website in order to ensure we provide the best service to our customers. 

We use the following social media for enquiry interactions. If you send us an enquiry via these platforms, your information will be stored by them. Please see the links below for information on their privacy policies

https://www.facebook.com/about/privacy/update?ref=old_policy

https://help.instagram.com/519522125107875

Our website contains links to other websites. However, we have no control over the privacy of these websites therefore we cannot take responsibility for the security and privacy of information you may provide on these websites. Please ensure you are aware of the privacy policy on these websites

Cookies

Cookies are small files stored on your computer. They help us to understand how you use our website but they do not give us access to your computer or provide us with any other personal information. You can choose to accept or decline cookies.

How long do we keep your information?

We are required to keep your personal information for certain legal requirements in the running of our business. We will therefore keep your information for 6 financial years or 12 months if you have only made a general enquiry

All about you and your rights

Under the General Data Protection Act 2018 you may request details of personal information which we hold about you. If you would like a copy of the information we have, please write to the email below.  Please be aware we may ask you to complete a request form to ensure you are who you say you are and understand exactly what information you need.

 If you wish to change your mind having previously given permission to use your details for direct marketing purposes, then simply let us know.  We always have an opt out link on the marketing or newsletters we send out. 

Thank you

Tracy and Steve Miller

info@hadrianswallcampsite.co.uk 

014340320495